WELCOME TO THE ICE CENTER OF CUPERTINO
April 14, 2020
We wanted to give you an update on what is happening at the Ice Center of Cupertino. We continue to be under a state and county order to remain closed, which currently is scheduled to end on May 3. As you may know, the local school districts have extended the closure period until the end of the school year; we fully expect the order for all non-essential businesses to remain closed will last at least that long, if not longer. We will provide further updates as we receive new information.
While that is happening, our fulltime salaried staff remain working (from home) and on payroll. We have supported our hourly staff in completing the paperwork for Unemployment Insurance. All staff has been told they will be rehired once the restrictions are lifted and the rink is reopened.
We are updating our plans for reopening on a weekly basis. We are monitoring our refrigeration equipment remotely as well, with any on-site maintenance done as needed. The rink has been thoroughly cleaned since the closure order happened.
While the rink will remain closed for the foreseeable future, this is only a temporary situation:
THE ICE CENTER OF CUPERTINO WILL FULLY REOPEN ONCE THE STATE AND COUNTY RESTRICTIONS ARE LIFTED AND WE DEEM IT SAFE FOR OUR CUSTOMERS AND STAFF.
Please take a look at our FAQ's; we will post more as needed:
Is the ice surface still frozen?
Yes, we continue to keep the ice frozen for several reasons. First, it takes a lot of resources and time to rebuild the ice once melted. In addition, the only source for the quality ice paint that we (and most others) use is located in Ontario, Canada, and not only are they currently facing the same non-essential business closure orders as we are, but also all non-essential trade between the U.S. and Canada has been halted. If we were to allow the ice to melt, it could be several months after the restrictions are lifted before we could get the ice paint we would need in order to fully reopen the rink. Lastly, the ice paint has a shelf life of less than a year, which is why no rink stockpiles ice paint internally.
I've heard the rink in Valencia, CA has closed permanently and will not reopen as an ice rink. Is this going to happen to the Ice Center of Cupertino?
No. The Ice Center of Cupertino has a very long-term lease in place, and while the rink is temporarily closed now because of the non-essential business restrictions, we will fully reopen when these orders are lifted and we deem it safe. All available staff will be rehired once the rink is reopened. All the programs that we offer will continue to be offered. Once we know the reopen date, we will issue new schedules for every single program we offered prior to the shutdown, including any make up sessions for interrupted classes. There will be some other, special, reopening events happening, so stay tuned for that information.
What about future events that were scheduled prior to the restrictions; are these schedule dates still viable?
We anticipate completely revamping all program schedules once we know when we will reopen. For all of our programs, whether it be hockey, figure skating, Cool Camp, Birthday Parties and all the others, we often schedule dates quite a bit into the future in order for all of our customers to plan accordingly. So, currently, we have various schedules that run through August in some cases. With the rink being temporarily closed for at least several weeks, if not longer, we will need to rewrite the schedules. We will attempt to keep as many currently scheduled future dates as we can, but there is a very good chance every program schedule will change at least somewhat.
What about cleaning/sanitizing once the rink is reopened?
We understand that, even when the rink reopens, customers and staff will continue to have concerns about safety. We will have, as always, plenty of hand washing supplies in stock, and hand washing has been shown to be the best defense. We will also have several hand sanitizer stations in strategic locations throughout the rink when hand washing might not be possible for some reason. Staff will be sanitizing counters and other high-traffic locations frequently, and we will be doubling our cleaning schedule that we have in place after the rink closes for the night.
What can we do to help?
The most important thing every one of our customers can do to help us during this time is to come back once the rink reopens. We are working on several fronts to minimize our expenses while temporarily closed, as well as using all small business assistance that is being offered. Our main economic concern, perhaps surprisingly, isn't for the time we are closed, it's for the period of time after we reopen. So, once the restrictions are lifted and it's safe to do so, please come back to the rink and take a skating class, enroll in a hockey program or come out to a public skating session. Your support once the rink reopens is very important to us.
Ice Center Cupertino
New Schedule and Payment Information
We now are able to accept secure on-line payments for many of our programs. All of the schedules for our hockey and skating school programs, as well as Cool Camps, Frozen Fun Camps and Birthday Parties, will be updated and available for viewing, and you will have the ability to register and pay for these programs securely on-line.
We anticipate this new secure on-line payment capability will greatly enhance your experience at the Ice Center of Cupertino by being able see the current schedule for all Ice Center programs and to make a payment for a program from wherever you'd like.
Here are the programs where we will accept secure on-line reservations and payments:
Coming Soon: all available dates and times will be listed for the following items, where you can chose an available open time and our rink staff will follow up to complete the reservation:
- Hockey Classes: including Hockey 1 and 2 classes as well as the Rookie League.
- Skating School Classes
- Birthday Parties
- Cool Camp
- Frozen Fun Camp
This new payment capability is integrated with our rink software company and our existing merchant card processor, who operate this type of secure on-line payment system in rinks throughout the U.S. There is a very brief, one-time registration that you will be asked to complete, and you will enter your email address and choose a password. Once this registration is completed, access each subsequent time only requires your email address and password.
- Ice Rink Facility Rental: includes Broomball, Hockey or Groups
- Hockey X-Training: including several facility rental options
Please go to the Ice Center program tab you are interested in, and in addition to a description of the program, you will find a schedule and payment link for that particular activity.
We are excited about this upgrade to our capability to serve our customers better.
Our web site was designed to provide as much information as possible to our customers. This information is organized by program for maximum flexibility. The Ice Center offers many sessions of public skating during prime time hours, including weekends and weeknights. Skate rentals are also available.
Are you just starting out and want to learn how to skate? The Ice Center of Cupertino has the largest skating school per ice surface in the Bay Area, where students can start in the Introductory Class and progress through various levels up to the Freestyle levels. We also offer private lessons and competitions for the more advanced skaters.
Perhaps hockey is of more interest to you? The Ice Center of Cupertino offers Intro to Hockey Class, where youth players can learn the basics that they can use for a lifetime of fun playing the exciting sport of ice hockey. From there, the Ice Center has the Cougar Rookie League and, eventually, the Cougar travel teams for year-around hockey action. We haven't forgotten the adult hockey player! We offer beginner classes for adults wanting to learn how to play ice hockey, and from there we have various leagues organized around skill level for even competition.
Birthday Parties are great fun at the Ice Center of Cupertino. We have several packages to choose from, including ones that combine pizza with ice skating. That's a winning combination! Perhaps you have a group or corporate event and want to do something fun and a little different? The Ice Center of Cupertino can arrange ice skating or broomball for your group, complete with instructors if you wish. We can even include the pizza!